Last updated: October 22, 2026

Sapa Taxi Transfer (“we,” “our,” or “us”) respects your privacy and aims to handle your personal information responsibly. This Privacy Policy explains what information we may collect when you visit sapataxitransfer.com, submit a booking request, contact us, or use our transportation services.

Our services include private car transfers, airport pickups, train station transfers, and local transportation in Sapa and Northern Vietnam.

By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where applicable, we will obtain any consent required for our use of personal information.

1. Information We Collect

We may collect the following categories of information when you use our website or contact us.

Personal and Contact Information

  • Name: To identify you and communicate about your inquiry or booking.
  • Phone number: To contact you about your transportation arrangements.
  • Email address: To respond to questions and provide booking-related information.

Trip and Booking Information

When you submit a transportation request, we may collect:

  • Travel date and requested pickup time, where applicable.
  • Pickup and destination locations.
  • Number of passengers.
  • Requested vehicle or transportation service.
  • Booking details and communications relating to your trip.

Please provide only the information necessary to arrange your transportation. Avoid including sensitive personal information unless it is genuinely required for your request.

Technical Information

Our website may process certain technical information when you visit it, depending on the services and settings in use. This may include browser and device information, website usage data, and information used for website security or spam prevention.

The exact technical data collected depends on the tools enabled on our website.

2. How We Use Your Information

We use personal information for the following purposes:

  • Managing booking requests: To review your requested trip, check arrangements, and communicate with you about availability and pricing.
  • Confirming transportation arrangements: To contact you about the details of your requested journey and communicate the booking status.
  • Providing customer support: To answer questions, respond to messages, and assist with existing booking requests.
  • Coordinating your trip: To share relevant journey details with the assigned driver when needed to provide the requested transportation service.
  • Processing payments: To facilitate online payment for services where available.
  • Operating and protecting the website: To support website functionality, measure performance where analytics tools are enabled, and help prevent spam or abusive activity.

We do not describe a booking request as confirmed until Sapa Taxi Transfer has reviewed it and communicated confirmation to you.

3. Booking Requests and Manual Confirmation

Submitting a booking request through our website does not necessarily mean that your transportation has been confirmed.

We review booking requests manually and communicate the relevant arrangements, including pricing and trip details, before treating the booking as confirmed.

We use the contact details and trip information you provide to manage this process. Please ensure that your information is accurate so we can contact you about your request.

If you need to change or clarify your trip details, please contact us using the contact information provided on our website.

4. Online Payments

Our website supports online payments for applicable services.

Payment transactions may involve a third-party payment service provider. When you make a payment, that provider may process payment-related information under its own privacy policy and terms.

The payment information collected, the payment provider involved, and whether any payment-related information is stored on our website depend on the payment configuration in use.

Before making a payment, please review any payment information and terms presented during checkout. We recommend reviewing the relevant payment provider’s privacy policy as well.

Important: The payment provider currently used by Sapa Taxi Transfer should be identified in this section or at checkout once the website’s payment configuration has been verified.

5. Sharing Information with Drivers and Service Providers

We may share the information necessary to arrange your journey with the driver assigned to your booking. This may include your name, contact details, pickup location, destination, travel date, and other relevant trip information.

We may also rely on third-party services to operate the website and support functions such as:

  • Website and booking management through WordPress, WooCommerce, and OVA BRW.
  • Online payment processing.
  • Website analytics and search performance measurement, where enabled.
  • Spam prevention and website security.

These services may process information as necessary to provide their functions. The information they receive and how they use it depend on the specific service and its configuration.

We do not claim that every listed service receives all of your personal information. Information is shared according to the relevant function and configuration.

We do not state that personal information is sold or shared for third-party advertising purposes as part of this policy. If advertising or other data-sharing tools are added to the website, this policy should be reviewed and updated as appropriate.

6. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website functionality, remember certain preferences, improve performance, or provide security features.

The cookies used depend on the website’s configuration and the services enabled. For example, booking or checkout functionality may rely on technical mechanisms needed to maintain a session or process a transaction.

We have not yet confirmed the complete list of cookies active on this website. Therefore, this section should be updated after checking the actual cookies and any consent tools in use.

You may be able to control or delete cookies through your browser settings. Blocking certain cookies may affect some website or booking functions.

Where required by applicable law, we will provide appropriate information and obtain consent for non-essential cookies or similar technologies.

7. Website Analytics, Search Tools, and Spam Prevention

We may use analytics, search performance, and spam-prevention tools to help operate and improve our website.

Depending on the tools enabled, these services may process technical information such as website interactions, browser details, device information, or security-related signals.

Third-party providers may process information according to their own privacy policies and service terms.

The specific providers and settings should be verified before publication. If Google Analytics, Google Search Console, or a particular CAPTCHA service is enabled, the website owner should confirm what data each service processes and whether any additional disclosure or consent is required.

8. How We Store and Protect Information

We retain booking and contact information for as long as reasonably necessary to manage inquiries, arrange transportation, maintain relevant booking records, and address related operational or legal requirements.

The exact retention period may vary according to the type of information and the purpose for which it is used.

We take reasonable steps to handle personal information responsibly. However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.

Access to booking information should be limited to people and service providers who need it for relevant business or operational purposes.

9. Data Retention

We retain personal information only for as long as needed for the relevant purpose, subject to applicable recordkeeping obligations and other lawful requirements.

Booking records may need to be retained after a journey has been completed for administrative, accounting, dispute-resolution, or other legitimate purposes, where applicable.

We have not specified a fixed retention period in this policy because a confirmed retention schedule has not been provided. Sapa Taxi Transfer should establish and apply appropriate retention periods for booking records, contact messages, and other personal information.

10. Your Privacy Rights

Depending on the laws applicable to your circumstances, you may have rights concerning your personal information. These may include the right to:

  • Request access to personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Request deletion of personal information where applicable.
  • Ask questions about how your information is used.
  • Withdraw consent where processing is based on consent, subject to applicable conditions.

To submit a privacy-related request, email sapataxitransfer@gmail.com with the subject line “Privacy Request.”

Please provide enough information for us to understand and respond to your request. We may need to verify your identity before disclosing or changing personal information.

Some information may need to be retained where required by law or where a valid operational or legal reason applies. Any request will be handled in accordance with applicable requirements.

11. International Visitors and Data Transfers

Sapa Taxi Transfer serves travelers visiting Sapa and Northern Vietnam, including customers from other countries.

Depending on the website services and third-party providers used, personal information may be processed or stored in locations outside your country of residence.

Where applicable, we will take account of relevant legal requirements concerning international transfers of personal information.

The specific locations in which information is processed depend on the providers and hosting arrangements in use. We do not identify particular transfer destinations here because those arrangements have not yet been confirmed.

12. Third-Party Websites and Services

Our website may contain links to external websites or services, including payment services and communication platforms.

When you access a third-party website or service, its own privacy policy and terms may apply. Sapa Taxi Transfer does not control the privacy practices of external services.

We recommend reviewing the relevant third party’s privacy information before submitting personal information or making a payment through that service.

13. Children’s Privacy

Our transportation website is intended for people arranging travel services, rather than for children to use independently.

If a parent or legal guardian has a question about personal information submitted by a child, they may contact us using the details below.

Any request involving a child’s personal information will be considered in accordance with applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our website, booking process, service providers, or applicable requirements change.

The latest version will be published on this page with its updated date. We encourage visitors to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy or wish to make a request concerning your personal information, please contact us:

Business name: Sapa Taxi Transfer
Email: sapataxitransfer@gmail.com
Website: https://s.sapataxitransfer.com/
Service area: Sapa, Lao Cai, Vietnam

Please use the subject line “Privacy Request” for requests concerning access to, correction of, or deletion of personal information.

We will review your inquiry and respond as appropriate.